Answers to our potential patients’ most frequently asked questions

Where should I start?

We recommend setting up a complimentary 15 minute discovery call with our health coach, Andrea Hop. This session is designed to guide you in the right direction in regards to appointment type and practitioner, depending on your healthcare needs. To book this appointment click here.

What can I expect during my first appointment with a doctor?

Your initial appointment will include a thorough review of your health history so that your physician can determine the appropriate course of holistic treatment. Completing the online intake form through our Charm Electronic Medical Records portal prior to your appointment will help your physician get to know your case even before you walk through our doors.

At the completion of the office visit, your goals for health and healing will be discussed. Any additional testing or therapies recommended will also be discussed.

What level of education have your Naturopathic Doctors received?

All of our Naturopathic Doctors attended a post-graduate, accredited 4 year, year-round Naturopathic Medical School, recognized by the Department of Education. They are Board Certified and licensed to practice Naturopathic Medicine.

Why don’t you accept insurance?

Holistic health and healing is an investment in your health and wellbeing. Insurance-based care is best utilized for dealing with medical urgencies and emergencies. The insurance model does not adequately allow for the time and resources needed to be able to provide you with the most comprehensive care possible. The care provided is done in collaboration with insurance-based care as we are able to provide resources not readily available in the conventional medical model. While we can’t guarantee a hundred percent resolution, we have about 80% to 85% of people noticing significant improvement within the first eight weeks in our practice.

Our Naturopathic Doctor visits are not covered under insurance, due to a lack of available licensure in the State of Michigan. Naturopathic Doctors are trained more holistically and are also a less expensive option for initiating care in our practice, while emphasizing health promotion. All Naturopathic Care is overseen by our CEO and Medical Director, Andrea McSwain, DO, who will be a part of your care if you decide to initiate care with one of our Naturopathic Doctors.

Unfortunately due to Medicare restrictions, both our Osteopathic and the Medical Doctor cannot have reimbursement for Medicare patients.

Full payment is expected at the time of your appointment. Cash, checks, and credit cards are accepted.

Can I use my Health Savings Account (HSA)?

Your fee may be reimbursable through a Health Savings Account and may be tax deductible. Please check with your HSA carrier and tax accountant.
Health Savings Accounts (HSA) are often used to cover the costs of medical services. Money in your HSA can be used to pay for qualifying medical expenses which includes medical appointments, lab tests, prescribed supplements, over-the-counter products, and other medically necessary prescribed services, like massage for back pain.

Is laboratory testing covered by insurance?

Most of the laboratory testing companies that we use accept both Medicare and third party insurance. However, coverage for an individual test may vary, so it is always best to check with your insurance to see if such testing is covered under your current policy. More detailed information can be given upon your first office visit.

Can I see multiple practitioners?

Yes you can! We have abbreviated intakes with practitioners set up that will allow you to see multiple doctors without doing our full intake that is required when first establishing care. If you do see multiple providers, they can work together and cross reference information to give you a more dynamic form of care. Depending on your case, our providers do make recommendations to another practitioner within our practice.

Can I speak with my doctor directly?

If you are an established patient with MCHM you can contact your doctor directly through our CHARM Personal Health Records system. This is the best way to communicate about minor questions or concerns. If the subject matter requires more time and medical information, we ask that you set up an appointment either online or with our front desk staff.